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Terms & Conditions

A legal disclaimer 

Terms and Conditions for Holistic Services

Effective Date: [Insert Date]
Business Name: 23/07/2025
Practitioner Name: Claire Sadler
Contact: reikibyclaire146@gmail.com
Location: REN Roots Wellbeing Park Way, Maidstone, ME15 7DL

1. Introduction

These Terms and Conditions outline the agreement between you (the client) and REN Roots Wellbeing for the provision of holistic services, including but not limited to massage therapy, meditation sessions, energy healing, and wellbeing consultations. By booking or attending an appointment, you agree to be bound by these terms.

2. Services Provided

REN Roots Wellbeing offers holistic and complementary therapies that are intended to support general wellbeing. These services are not a substitute for medical advice or treatment. If you have a medical condition or are undergoing treatment, please consult with your GP or healthcare provider before booking.

3. Booking Appointments

  • Appointments can be made via this website, email, WhatsApp or phone.

  • You will receive confirmation of your booking by email or text.

  • New clients may be required to complete a consultation or intake form before their first session.

  • You must be 18 years or older to book unless accompanied by a parent or guardian.

4. Cancellations and Missed Appointments

  • Please give at least 24 hours’ notice if you need to cancel or reschedule.

  • Deposits will not be refunded if cancellations are made with less than 24 hours’ notice.

  • Missed appointments ("no-shows") will be charged in full.

  • Exceptions may be made for emergencies at the discretion of the practitioner.

5. Fees and Payment

  • Current service prices are listed on the website or available upon request.

  • Payment is accepted via cash, bank transfer, card, online payment platform.

  • Full payment is due at the time of the session unless agreed otherwise.

  • Late payments may incur an administration fee.

6. Refund Policy

  • Refunds are not provided for completed sessions.

  • If you are dissatisfied, please contact us to discuss your experience.

  • Refunds or credits may be offered for prepaid packages cancelled in advance, minus any used sessions and applicable admin fees.

7. Client Responsibilities and Health Disclosure

  • It is your responsibility to disclose any medical conditions, allergies, injuries, or ongoing treatments before receiving any service.

  • The practitioner reserves the right to decline or postpone treatment if it is deemed unsafe or inappropriate.

  • Clients must arrive clean and respectful of hygiene and boundaries.

8. Code of Conduct

  • REN Roots Wellbeing operates a professional, safe, and inclusive practice.

  • Any inappropriate behaviour (including harassment, intoxication, or disrespect) will result in immediate termination of the session, and may be reported to authorities where necessary.

9. Confidentiality and Data Protection

All client information is held in strict confidence and in compliance with the UK GDPR and the Data Protection Act 2018. For full details on how your data is collected and stored, please refer to our Privacy Policy.

10. Liability Disclaimer

  • While every effort is made to provide safe and effective services, REN Roots Wellbeing accepts no liability for any adverse effects, injuries, or outcomes resulting from the sessions, unless caused by proven negligence.

  • You participate in sessions voluntarily and at your own risk.

11. Changes to Services or Terms

We reserve the right to update services, pricing, or these terms at any time. Changes will be posted on our website or communicated directly when relevant. Continued use of services implies acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of the English courts.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact:

Claire Sadler, REN Roots Wellbeing
Email: reikibyclaire146@gmail.com
Phone: 07834 995 419
Business Address: REN Roots Wellbeing, Park Way, Maidstone, ME15 7DL

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