Privacy Policy

Effective Date: 23rd July 2025

At REN Roots Wellbeing, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: REN Roots Wellbeing

Contact: reikibyclaire146@gmail.com

Website: www.renrootswellbeing@gmail.com">www.renrootswellbeing@gmail.com

Data Controller: Claire Sadler

2. What Personal Data We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Billing information
Health or wellness-related information (with your consent)
Appointment details
Website usage data (via cookies and analytics)

3. How We Collect Your Data

We collect your data when you:

Book an appointment or contact us through the website
Sign up for our newsletter or updates
Fill out health consultation or consent forms
Browse our website (via cookies/analytics tools)

4. Why We Collect Your Data

We only collect personal data where necessary, for purposes such as:

Scheduling and providing holistic services
Responding to inquiries
Keeping clinical notes (as required by our professional standards)
Sending appointment reminders or wellness updates (with your consent)
Maintaining records for insurance, accounting, or legal purposes

5. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

Consent – when you opt-in to communications or provide sensitive information
Contract – to fulfill your service request (e.g., massage or meditation session)
Legal obligation – for tax, insurance, or regulatory reasons
Legitimate interests – to operate and improve our business

6. How We Store & Protect Your Data

Your data is securely stored either digitally (with encrypted devices and password protection) or physically (locked storage). We only keep your data for as long as needed to fulfill legal, business, or therapeutic obligations — usually up to 7 years, as recommended for holistic and massage therapists in the UK.

7. Sharing Your Data

We do not sell or share your personal data with third parties, except:

If legally required (e.g., court orders)
With third-party platforms used for bookings, payments, or emails (e.g., Calendly, Stripe, Mailchimp), all of which comply with data protection laws

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where appropriate)
Withdraw consent at any time
Object to processing or request restriction
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at reikibyclaire146@gmail.com

9. Cookies & Website Analytics

Our website may use cookies to enhance user experience and collect anonymous data through tools like Google Analytics. You can manage cookie settings through your browser preferences.

10. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in laws or business practices. Please review this page periodically. The latest version will always be posted on this website.

Contact Us

If you have any questions or concerns about how your data is used, please contact:

Claire Sadler

Email: reikibyclaire146@gmail.com

Phone: 07834 995419

Address: Park Way, Maidstone, ME15 7DL